Refund policy

Returns

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at hello@tirzah.store with your order number. If your return is accepted, we'll send you a prepaid return shipping label and instructions on how and where to send your package. Because our pieces ship from more than one fulfillment center, the return address depends on the item; we'll give you the right one when we confirm your return. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return question at hello@tirzah.store.

Damages and issues

Please inspect your order on arrival and contact us right away if the item is defective, damaged, or not what you ordered, so that we can evaluate the issue and make it right.

Non‑returnable items

Gift cards cannot be returned. Sale items can be returned under the same conditions as everything else. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14‑day cooling‑off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unworn, with tags, and in its original packaging, and you'll need your order number or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since your return was approved, contact us at hello@tirzah.store.