Shipping policy

Shipping Policy

Delivery
Most orders are delivered in less than 15 days from the day you order. Each product page shows the latest date your order should arrive.

Orders are processed on business days (Monday to Friday), excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Delivery estimates are given in good faith but are not guaranteed. Carrier delays, customs inspections, extreme weather and peak holiday seasons can extend delivery times beyond our control.

Where We Ship
We currently ship only to the United States.

Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking can take 2 to 5 business days to become active. If it has not updated after that, please contact us.

Tracking sometimes pauses while a package moves between countries. This is normal for international shipments and does not mean your package is lost.

Customs, Duties and Taxes
For orders delivered within the United States, we cover all tariff charges.

Orders to other countries may be subject to import taxes, customs duties or fees, which are levied once the shipment reaches your country. These charges are the responsibility of the recipient. We cannot predict their amount and are not responsible for delays caused by customs procedures.

Lost, Delayed or Damaged Packages

  • Delayed packages: If your order has not arrived within 30 days of shipping, please contact us and we will investigate with the carrier.
  • Wrong address: Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible; we can only make changes before the order ships.
  • Damaged items: If your item arrives damaged, please contact us within 2 days of delivery with your order number and photos of the item, and we will arrange a replacement or refund.

Order Cancellation
Orders can be cancelled for a full refund only before they are processed and shipped. Once an order has shipped, it cannot be cancelled.

Contact Us
If you have any questions about shipping, email us at hello@tirzah.store. We aim to respond within 24 to 48 hours on business days